Elements and Performance Criteria
- Supervise the set-up of venue
- Check that required front of house services have been arranged
- Assess that venue set-up, facilities and equipment minimise risk of injury to patrons and allow easy access for people with disabilities
- Rectify situations that could potentially disrupt services during operating hours
- Provide briefings to personnel prior to opening venue
- Monitor front of house services
- Open venue at scheduled opening times
- Monitor the provision of services and take prompt action to resolve problems
- Take responsibility for the resolution of escalated problems or complaints
- Greet patrons and provide special assistance as required
- Make clear and accurate public announcements
- Liaise with back of house personnel to maximise quality of service to patrons
- Assist with the workflow of service personnel
- Ensure all work is undertaken according to safety and security procedures
- Close and secure venue according to workplace procedures
- Evaluate front of house services
- Complete and distribute documentation relating to service operation
- Involve team members in evaluations of front of house services and modify procedures accordingly
- Contribute to evaluations of venue services and implement recommendations aimed at improving overall effectiveness of front of house services